Help Center

An eSIM is a digital SIM card already built into your phone. No tiny chip to insert! After you buy an eSIM from DataLendR, we send you an email with everything you need to get connected.

The easiest way to activate is with our one-click link: tap it, enter the code, and you're done in about 2 minutes. You can also scan a QR code if you prefer.

Think of it like downloading an app. Your eSIM profile is sent to your phone digitally, and your device stores it securely.

Once installed, your phone connects to local networks in your destination country automatically. No roaming fees, no searching for WiFi!

• Convenience: Buy online before your trip. No need to find a SIM shop abroad.
• Instant Activation: Set up in 2 minutes with our one-click activation. Be connected when you land.
• Multiple Profiles: Keep several eSIMs on your phone for different trips.
• Dual SIM Functionality: Keep your home number active while using your travel eSIM for data.
• Environmentally Friendly: Zero plastic waste. 100% digital.
• Security: Can't be lost or stolen like a physical SIM card.

Two easy ways to activate your eSIM:

1. Open the email we sent you on your iPhone.
2. Tap the activation link in the email.
3. Enter the activation code shown in the email.
4. Your iPhone will install the eSIM automatically.
5. Tap "Done" when finished. That's it!
6. Alternative: You can also scan the QR code from Settings > Cellular > Add eSIM.
7. Label your plan (e.g., "Travel" or the country name) to find it easily later.
8. Choose your eSIM for mobile data when traveling.

1. Open the email we sent you on your Android phone.
2. Tap the activation link in the email.
3. Enter the activation code shown in the email.
4. Your phone will install the eSIM automatically.
5. Tap "Done" when finished. That's it!
6. Alternative: You can also scan the QR code from Settings > Connections > SIM Manager.
7. Follow any on-screen prompts to complete setup.
8. Select your eSIM for mobile data when traveling.

Running low on data? Adding more is easy:

1. We'll email you when your data is running low, with a direct link to top up.
2. Click the link to see available data packages for your eSIM.
3. Pay and your data is added instantly. No need to reinstall anything!

Top-Up Availability

Most eSIM plans support top-up. A few don't, but we'll let you know.

Most phones from 2018 onwards support eSIM. Here are some popular compatible devices:

Apple:

• iPhone XS, XS Max, XR and newer
• iPad Pro 11-inch (1st generation) and newer
• iPad Pro 12.9-inch (3rd generation) and newer
• iPad Air (3rd generation) and newer
• iPad (7th generation) and newer
• iPad mini (5th generation) and newer
• Apple Watch Series 3 and newer (Cellular models)

Android:

• Google Pixel 2 and newer
• Samsung Galaxy S20 and newer
• Samsung Galaxy Note 20 and newer
• Samsung Galaxy Fold and newer
• Samsung Galaxy Z Flip and newer
• Motorola Razr (2019) and newer
• Huawei P40 and newer
• OnePlus 7 and newer
• Many other recent Android devices

Not on the list? Use our compatibility checker on any destination page, or ask our support team. We're happy to help!

Here are 3 quick ways to check:

1. Check your phone settings:
   • iPhone: Go to Settings > Cellular. See "Add eSIM" or "Add Cellular Plan"? You're good to go!
   • Android: Go to Settings > Connections > SIM Manager. See an eSIM option? You're compatible!
2. Google your phone model: Search "[your phone model] eSIM compatible" for a quick answer.
3. Ask your phone maker: Their support team can confirm eSIM capability.
4. Ask us!: Contact our support team anytime. We'll check for you.

No worries! Try these quick fixes:

1. Clean your camera lens with a soft cloth.
2. Make sure you have good lighting.
3. Try screenshotting the QR code and scanning from your photo gallery.
4. Open the email on another device (like a computer) and scan from there.
5. Use the one-click activation link instead. It's easier and faster!
6. Still stuck? Contact us and we'll help you activate manually.

This usually has a simple fix. Try these steps:

1. Confirm you're in a country covered by your eSIM plan.
2. Turn on Data Roaming (required for eSIMs to work):
   • iPhone: Settings > Cellular > your eSIM > turn on Data Roaming.
   • Android: Settings > Connections > Mobile Networks > turn on Data Roaming.
3. Restart your phone.
4. Turn Airplane Mode on, wait 10 seconds, then turn it off.
5. Make sure your eSIM is selected for mobile data:
   • iPhone: Settings > Cellular > select your eSIM for Cellular Data.
   • Android: Settings > Connections > SIM Manager > select your eSIM for data.
6. Still not working? Contact us. We're available 24/7 to help!

We accept all major payment methods:

• Credit & debit cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay

All payments are secure and processed by Stripe, a trusted global payment provider.

Yes, in most cases:

• Not activated yet?: Full refund within 30 days. No questions asked.
• Already activated?: Once connected to a network, refunds aren't possible. But contact us if you have issues.
• Technical problems?: If your eSIM doesn't work and we can't fix it, we'll refund or replace it.

Need a refund? Email us with your order number. We'll process it quickly.